Deleted
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Post by Deleted on Oct 17, 2011 23:56:50 GMT -6
i posted this in an earlier thread; Shaw LIES. It's time to switch -- I just switched this summer when MTS offered NHL Centre Ice -- like night and day. Haven't had to call Tech Support once.
Shaw Headquarters is in Calgary; they don't give a rats a$$; MTS on the otherhand...is down the street from the MTS Centre, and why not keep the money in this province?!?!
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Post by USApegger on Oct 18, 2011 5:36:53 GMT -6
well, let's turn that around for a moment, Shaw is offerin a *free* service, and they can't even get that right, with no glitches or screw ups....doesnt give me a whole lot of confidence in them for when it comes time to start paying for it now....  So then don't buy it. Or ask for your compensation once you've actually had a problem with one you paid for. Some people live in condos and have bulk cable agreements and can only get Shaw or MTS so they don't have a choice. If you actually read the post she said that it doesn't give her confidence to buy the service when they can not even distribute it correctly for free. |
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Post by USApegger on Oct 18, 2011 8:16:27 GMT -6
So then don't buy it. Or ask for your compensation once you've actually had a problem with one you paid for. Some people live in condos and have bulk cable agreements or live in an area that only gets Shaw or MTS so they don't have a choice. If you actually read the post she said that it doesn't give her confidence to buy the service when they can not even distribute it correctly for free . |
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747
2nd Line Winger
GOJetsGO!
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Post by 747 on Oct 18, 2011 10:29:18 GMT -6
FTW .....Shaw missed almost all of the first period im told.
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Post by donwood on Oct 18, 2011 10:38:34 GMT -6
Shaws reply: Our technical teams became aware of a feed issue with TSN jets last night. The issue has been resolved but the root cause is still under investigation. We sincerely apologize for the frustration that this has caused for our customers. Please let us know if you have any additional concerns, or feel free to contact us through our Live Chat. www.shaw.ca/chat. When sending a reply, please remember to include all previous correspondence. What Shaws response should have said: We learned of the feed problem when the employee that was suppose to throw the switch woke up, certainly not by any customers complaints since our average customer service wait is a day and half. We deeply reget so many people found out about our boo boo and to show what we think of our customers we are raising rates $5 a month...plus 60 cents tax. Thank you for being too lazy to switch to MTS or Bell, Regards Shaw one of the richest companies and in Canada. |
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Post by Hannu Smail on Oct 18, 2011 10:45:36 GMT -6
Not defending Shaw, but there's a reason I give MTS the bare minimum of my business with phone/cable/internet..... I have never, ever had a positive customer service experience with them. From minor issues like billing errors to ticky-tacky charges to no-shows on in-home service appointments when I've booked a half-day off just to accomodate their limitied scheduling availability.
What I'm trying to say is.... they're all the same.
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Post by barks1737 on Oct 18, 2011 10:48:16 GMT -6
I've been with Bell for 8 years and it's awesome. Oh ya, and the Jets channel is free! MTS and Shaw are the red headed step sisters in this family!
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Post by The Unknown Poster on Oct 18, 2011 11:10:51 GMT -6
I'll preface this by saying I work for MTS (not TV). I have SHAW for all our home services as I had them prior to working with MTS and my gf hates MTS.
It's well known MTS had a terrible customer service reputation for a long time but has been much improved in the past couple years.
I'd like to switch to MTS because everything I see and hear is their HD is better and more user friendly.
I was VERY disappointed in SHAW last night. Almost the entire first period was missed. That should never happen unless act of God (weather knocking something out). They should have checked, re-checked and triple checked that everything was fine prior to the game. Considering the ratings, a HUGE percentage of SHAW customers would have been tuning into the game.
I was at work and PVR'ed the game so I didnt even have the option of listening on radio. On top of that, due to the issues forcing my PVR to initiate three different attempts to record the game, my 30 minute extension to record time did not work and my recording stopped with 21 seconds remaining.
Not cool.
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Post by Deleted on Oct 18, 2011 11:19:26 GMT -6
I've been with Bell for 8 years and it's awesome. Oh ya, and the Jets channel is free! MTS and Shaw are the red headed step sisters in this family! Name of the rink says MTS -- and if Chipman & Thompson are okay w/ it, then I'm okay w/ it too. If there's any Cinderalla in this story, its the one that stepped up and invested in the Jets coming back to WPG. Rogers -- out of Ontario; Shaw -- out of the West. Go Jets Go! |
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Post by iamcdn on Oct 18, 2011 12:14:05 GMT -6
LOL, you demand that someone give you a free month when you are not paying for it today??? If I were Shaw I would just laugh in your face.
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Post by jetsorbust on Oct 18, 2011 12:22:14 GMT -6
LOL, you demand that someone give you a free month when you are not paying for it today??? If I were Shaw I would just laugh in your face. You probably don't run a business then do you? Do you really think that having a huge technical error should be met with laughing in a customers face if they complain? Seriously think about it! To say that this is just complaining about something free is stupid. Every shaw customer pays for a TV package, just because it's still the free trial with TSN Jets doesn't change anything, everyone is still a paying customer and will be expected to pay for this channel when the trial ends. |
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Post by stnorberter on Oct 18, 2011 13:06:14 GMT -6
If there is a huge technical error that affects something you paid for, then sure that's an issue.
If you are now so worried about the ability of Shaw to provide the channel once the free trial is over, I would suggest you switch providers.
Good customer service would be for Shaw to extend the trial by one game ( although I wouldn't call it bad service if they didn't)
But, as the OP suggests, a free month? That's just being a whiny suck and trying to scam as much free service from Shaw as you can.
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Post by jetsorbust on Oct 18, 2011 13:11:29 GMT -6
If there is a huge technical error that affects something you paid for, then sure that's an issue. If you are now so worried about the ability of Shaw to provide the channel once the free trial is over, I would suggest you switch providers. Good customer service would be for Shaw to extend the trial by one game ( although I wouldn't call it bad service if they didn't) But, as the OP suggests, a free month? That's just being a whiny suck and trying to scam as much free service from Shaw as you can. No, that is suggesting that a company who made a mistake and negatively affected your service quality (i.e. missing a whole period of Jets hockey) should be given something to show that the company is sorry. We once had our phone, internet and TV service cut off by shaw. Apparantly a neighbor hadn't paid their bills and was cut off, but they cut ours off by mistake. It took about 12 hours to fix. We were given 3 months of free movie channels. If we weren't... we woulda been pissed. If I was at home trying to watch the game and couldn't, I would have been pissed. By your reasoning, Bell should be able to cut out the 3rd period of every game for it's customers. Bell customers get it for free... so they can't complain. Except that all TV customers pay for an overall package, the channel wouldn't be free if we weren't already paying $20-80 a month for TV. It's just good business. If you screw up and piss off your customers, show them you care and don't want it to happen again. |
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Post by jval07 on Oct 18, 2011 13:19:04 GMT -6
You guys are dreaming ! Shaw will give up nothing but excuses and a late and lame "......sorry......." Over the years I've been a customer of Videon later Shaw for at least 20 years. The only time you get something for free is when they're trying to "get" you to be a customer not "when you're one"! I agree 100%. When HDPVR's were just coming out, my friend who was with MTS was offered a free one for switching. I called a said I wanted one as an exisiting customer and got nothing. 3 months later I actually went down to SHAW and said I am cancelling my service right now, and provided all my ID if I wasn't given one of the new HDPVR Terminals. They said they couldn't do it and I canceled on the spot and switched to MTS. |
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Post by jval07 on Oct 18, 2011 13:25:49 GMT -6
I've been with Bell for 8 years and it's awesome. Oh ya, and the Jets channel is free! MTS and Shaw are the red headed step sisters in this family! I've heard nightmares about Bell though too. From dishes going down in the high winds of the past couple of weeks to dishes being damaged in hail to the worst customer service (since they're located in Montreal) out of the 3. They all suck at some time or another. I've had an enflated bill here and there that I've had to call about from both Shaw and MTS. Shaw had at one point "accidently" shut off all my HD programming which the girl blamed on a computer error. The only issue I've had in the past year with MTS is a billing issue, but they are prone to programming problems as well. I'm not a SHAW customer now but I'd be just as pissed as all of you if I wasn't able to view the Jets game lastnight.... even for a period. |
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