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Post by stnorberter on Oct 18, 2011 13:31:46 GMT -6
If there is a huge technical error that affects something you paid for, then sure that's an issue. If you are now so worried about the ability of Shaw to provide the channel once the free trial is over, I would suggest you switch providers. Good customer service would be for Shaw to extend the trial by one game ( although I wouldn't call it bad service if they didn't) But, as the OP suggests, a free month? That's just being a whiny suck and trying to scam as much free service from Shaw as you can. No, that is suggesting that a company who made a mistake and negatively affected your service quality (i.e. missing a whole period of Jets hockey) should be given something to show that the company is sorry. We once had our phone, internet and TV service cut off by shaw. Apparantly a neighbor hadn't paid their bills and was cut off, but they cut ours off by mistake. It took about 12 hours to fix. We were given 3 months of free movie channels. If we weren't... we woulda been pissed. If I was at home trying to watch the game and couldn't, I would have been pissed. By your reasoning, Bell should be able to cut out the 3rd period of every game for it's customers. Bell customers get it for free... so they can't complain. Except that all TV customers pay for an overall package, the channel wouldn't be free if we weren't already paying $20-80 a month for TV. It's just good business. If you screw up and piss off your customers, show them you care and don't want it to happen again. What? Nobody is saying they should be able to cut out the third period. Read the posts. You would have been pissed if you hadn't received 3 free months because your phone was down for 12 hours? Some compensation is reasonable, but IMHO, that's pretty excessive. Just like this - some compensation would be nice ( stress nice, as it didn't affect any of the channels you actually paid for), but a free month? I'd be surprised if Saw didn't laugh in your face (justifiably so)
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Post by jetsorbust on Oct 18, 2011 13:47:49 GMT -6
1) Phone, internet and TV was down for 12 hours.
2) Everyone pays Shaw for TV channels. TSN Jets just so happens to be free right now (on a trial basis) but overall, we all pay for an overall package. There is also no option to pay for the TSN Jets channel... what is your point about it being free?
My point was based on your reasoning, if Bell customers missed a period every game they could not complain, because they do not pay for that channel. I'm just taking your ridiculous claim, and making it more ridiculous by extending your logic.
The point is people wanted to watch the Jets game. Shaw screwed up, which screwed over peoples experience. If shaw (or you) don't understand why people are pissed than I don't know what I can do to explain it. But if a business pisses it's customers off, and doesn't show them that it cares and will try to make it up to them, don't be surprised to see customers leave that business...
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Post by jetsorbust on Oct 18, 2011 14:03:13 GMT -6
One other thing to add - Blackberry was "down" across the world for 24 hours or so. Even though it still worked as a phone, most data services weren't working well.
Blackberry is now offering every customer worldwide a selection of free apps. That's just what good companies do! They had a service outage, and are trying to make it up to customers to show that they take poor service seriously.
Personally, I was at the game so this didn't affect me. Thus I'm not going to email or ask for free crap... but people that were affected? By all means they should be pissed, and Shaw should do something to make it up to them, if they want to keep their customers (and keep their customers happy so they say good things to friends and family).
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Post by stnorberter on Oct 18, 2011 14:05:13 GMT -6
Nobody is saying don't be pissed. I'd be pissed too. I'd also accept that perhaps an additional game would be appropriate compensation. Asking for a free month is excessive and smacks of nothing more than trying to scam your provider.
Point about it being free is that unlike when your phone went down and you were without a service you paid for, the Jets channel is unpaid. And while you would like to argue that it's part of an overall package, since the cost of your overall package hasn't changed, you obviously haven't suffered any financial hardship.
If they give you a month, great more power to ya. If they don't give you one, don;t be surprised. And if it pisses you off - go somewhere else, where I'm sure you'll find they won't give you a free month if a free channel is down for 2.5 hours.
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Post by jetsorbust on Oct 18, 2011 14:09:18 GMT -6
Nobody is saying don't be pissed. I'd be pissed too. I'd also accept that perhaps an additional game would be appropriate compensation. Asking for a free month is excessive and smacks of nothing more than trying to scam your provider. Point about it being free is that unlike when your phone went down and you were without a service you paid for, the Jets channel is unpaid. And while you would like to argue that it's part of an overall package, since the cost of your overall package hasn't changed, you obviously haven't suffered any financial hardship. If they give you a month, great more power to ya. If they don't give you one, don;t be surprised. And if it pisses you off - go somewhere else, where I'm sure you'll find they won't give you a free month if a free channel is down for 2.5 hours. Well to each his own I guess. But to give someone a "free game" is meaningless since you don't pay by the game, you pay by the month (otherwise I would agree with). And I still think that it's pointless to call it a "free channel" since there is no option to pay for it yet, but we will all have to pay for it soon. The fact that you agree you would be pissed is really the point here to me. You as a customer are pissed with the service provided. Regardless of the actual dollar cost (or financial hardship) if a customer is pissed off with a company because of a mistake they made, most successful businesses would try to do something to make that up to the customer. That was my only point.
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Post by stnorberter on Oct 18, 2011 14:12:22 GMT -6
One other thing to add - Blackberry was "down" across the world for 24 hours or so. Even though it still worked as a phone, most data services weren't working well. Blackberry is now offering every customer worldwide a selection of free apps. That's just what good companies do! They had a service outage, and are trying to make it up to customers to show that they take poor service seriously. Personally, I was at the game so this didn't affect me. Thus I'm not going to email or ask for free crap... but people that were affected? By all means they should be pissed, and Shaw should do something to make it up to them, if they want to keep their customers (and keep their customers happy so they say good things to friends and family). And RIM's blackberry is a paid service. it's also a service that has a ripple effect in terms of business transactions, etc. Missing the free showing of a Jets game? Either you had to stream it, listen to it on the radio or you got stuck with watching the NFL game. Hardly a similar comparison. But if you insist on drawing the paralell, RIM was down for 3 days. The compensation? $100 worth of apps. That works out to $1.38/hr. Use the same ratio, and the compensation should be $3.45. Hardly a free month. A week at most, and that's if you accept that the Jets channel had as big an effect as the RIM outage.
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Post by stnorberter on Oct 18, 2011 14:18:01 GMT -6
Nobody is saying don't be pissed. I'd be pissed too. I'd also accept that perhaps an additional game would be appropriate compensation. Asking for a free month is excessive and smacks of nothing more than trying to scam your provider. Point about it being free is that unlike when your phone went down and you were without a service you paid for, the Jets channel is unpaid. And while you would like to argue that it's part of an overall package, since the cost of your overall package hasn't changed, you obviously haven't suffered any financial hardship. If they give you a month, great more power to ya. If they don't give you one, don;t be surprised. And if it pisses you off - go somewhere else, where I'm sure you'll find they won't give you a free month if a free channel is down for 2.5 hours. Well to each his own I guess. But to give someone a "free game" is meaningless since you don't pay by the game, you pay by the month (otherwise I would agree with). And I still think that it's pointless to call it a "free channel" since there is no option to pay for it yet, but we will all have to pay for it soon. The fact that you agree you would be pissed is really the point here to me. You as a customer are pissed with the service provided. Regardless of the actual dollar cost (or financial hardship) if a customer is pissed off with a company because of a mistake they made, most successful businesses would try to do something to make that up to the customer. That was my only point. It would be nice if they did. Asking for a free month seems like the equivalent of ambulance chasing to me. Does Shaw not allow you to change your channels/packages daily(MTS does)? Even if they didn't I'm sure they would find someway to provide a partial month.
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chad77
4th Line Grinder
Posts: 148
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Post by chad77 on Oct 18, 2011 14:18:57 GMT -6
Just tweeted for everyone's FYI
They are extending the free preview till Dec 6th on the Jets Channel
ShawInfo Shaw Communications We apologize for last night’s TSN Jets channel issue & are extending the free preview to Dec. 6 4 minutes ago Favorite Retweet Reply
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Post by jetsorbust on Oct 18, 2011 14:19:07 GMT -6
One other thing to add - Blackberry was "down" across the world for 24 hours or so. Even though it still worked as a phone, most data services weren't working well. Blackberry is now offering every customer worldwide a selection of free apps. That's just what good companies do! They had a service outage, and are trying to make it up to customers to show that they take poor service seriously. Personally, I was at the game so this didn't affect me. Thus I'm not going to email or ask for free crap... but people that were affected? By all means they should be pissed, and Shaw should do something to make it up to them, if they want to keep their customers (and keep their customers happy so they say good things to friends and family). And RIM's blackberry is a paid service. it's also a service that has a ripple effect in terms of business transactions, etc. Missing the free showing of a Jets game? Either you had to stream it, listen to it on the radio or you got stuck with watching the NFL game. Hardly a similar comparison. But if you insist on drawing the paralell, RIM was down for 3 days. The compensation? $100 worth of apps. That works out to $1.38/hr. Use the same ratio, and the compensation should be $3.45. Hardly a free month. A week at most, and that's if you accept that the Jets channel had as big an effect as the RIM outage. No one is arguing the dollars and sense. It's all about customer satisfaction. But, having said that if my plans for the evening were to sit down and watch the Jets game, and I was unable to then I'm sure that would have pissed me off in a way worth far more than $3.45! And I still can't agree that it's a "free service". It's only available on digital cable boxes, which means you have to pay a minimum of $35 a month or so in order to get the "free" preview. Now if your arguing that people aren't going to pay for this channel but want it for an extra month for free, then you could be right. If that's what Shaw is worried about, they can only offer a free month ($10 credit) to people who sign up to pay for the channel after the preview. All I'm saying here is that the strict dollar cost of the channel is not the point. Poor customer service that upsets customers is the point. I'm not saying it has to be 1 month free, $5 credit or $100 credit but Shaw should, IMO, do what THEY feel is fair to make this up to affected customers. Do they have to? Nope. But by doing so they keep customers happy and keep customers from bitching to friends about how bad the service is, etc.
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Post by jetsorbust on Oct 18, 2011 14:20:25 GMT -6
Just tweeted for everyone's FYI They are extending the free preview till Dec 6th on the Jets Channel ShawInfo Shaw Communications We apologize for last night’s TSN Jets channel issue & are extending the free preview to Dec. 6 4 minutes ago Favorite Retweet Reply Vindication! I win! ;D Just kidding... but to me that is the right thing to do. Make a real effort to show customers that you screwed up, but you want to make up for it and not let it happen again.
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Post by stnorberter on Oct 18, 2011 14:27:04 GMT -6
Good for you guys! Now us MTS subscribers should bitch to them!! LOL!!
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Post by stnorberter on Oct 18, 2011 14:33:24 GMT -6
Oh, and don't get me wrong, giving a free month is fine. It's just that IMHO, when you send an e-mail demanding a free month, you sound like a whiny suck, and you're less likely to get it then simply asking for compensation.
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Post by stnorberter on Oct 18, 2011 15:21:31 GMT -6
Whoops - didn't realize it was free till end of Nov. Looks like they're just giving one free game.
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Post by USApegger on Oct 18, 2011 15:40:41 GMT -6
I have already signed up for my MTS paid service to begin Nov 1st, however unlike Shaw, all those that go with MTS are put into the draw for game tickets, (not sure if its in the lower bowl or their box)
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